Legal
The core privacy fact about Vicall: Your voice audio is processed entirely on your device. Vicall's detection engine runs locally — no call audio, voice samples, or conversation content is ever transmitted to Vicall's servers, stored in our systems, or accessible to our team. This is an architectural guarantee, not a policy one.
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Vicall ("Vicall," "we," "our," or "us") is a software company that provides real-time call-risk protection for businesses, Managed Service Providers (MSPs), and institutions, including phone social-engineering protection and optional social-engineering phrase alerts. Our website is vicallapp.com, and our MSP portal is available at portal.vicallapp.com.
For privacy inquiries, contact us at: privacy@vicallapp.com
We collect only the data required to operate our service and improve our product. This falls into two categories:
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Account information | Business name, email address, invite code | Account creation and authentication |
| Billing information | Plan tier, subscription status (payment processed by Stripe) | Subscription management and billing |
| Portal usage data | Login timestamps, feature interactions, alert logs | Security monitoring and product improvement |
| Company invite codes | Generated code associated with your organization | Employee enrollment and access control |
When you visit vicallapp.com, we collect standard web analytics data through Google Analytics 4:
This data is anonymized and aggregated. We do not use it to build individual user profiles.
The following data is never collected, transmitted, or stored by Vicall:
We use the data we collect for the following purposes:
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Vicall uses the following third-party services to operate. Each has its own privacy policy governing how they handle data.
| Service | Purpose | Data Shared |
|---|---|---|
| Google Analytics 4 | Website usage analytics | Anonymized page views, device/browser info |
| Twilio | VoIP infrastructure for secure calling lines | Call routing metadata (see Twilio's privacy policy) |
| Stripe | Payment processing | Billing information (Vicall does not store card numbers) |
| Fly.io | Cloud hosting for the MSP portal | Portal account data processed under Fly.io's infrastructure |
We enter into Data Processing Agreements with service providers who process personal data on our behalf, requiring them to handle data only as instructed and to maintain appropriate security standards.
We retain data only as long as necessary for the purposes it was collected:
Audio processing results, including real/synthetic detection signals and optional policy phrase alert signals, are generated and consumed on-device in real time. They are not retained by the app as transcripts or transmitted to Vicall's servers.
Depending on your location, you have specific rights regarding your personal data. We honor these rights for all users regardless of jurisdiction.
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request that we correct inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data (subject to legal retention requirements).
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for direct marketing or profiling.
Right to Opt Out (CCPA)
California residents may opt out of the "sale" of personal information. We do not sell personal data.
To exercise any of these rights, email privacy@vicallapp.com with the subject line "Privacy Request." We will respond within 30 days. We may require verification of identity before fulfilling requests.
If you believe your privacy rights have been violated and we have not resolved your concern, you may lodge a complaint with your applicable data protection authority (EU residents: your national DPA; UK residents: the ICO; California residents: the California Privacy Protection Agency).
Vicall's marketing website (vicallapp.com) uses the following cookies:
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_* | Analytics | Google Analytics session and user identification | 2 years |
| _gid | Analytics | Google Analytics session distinction | 24 hours |
We do not use advertising cookies, tracking pixels for ad retargeting, or third-party behavioral profiling.
You may disable cookies in your browser settings. Disabling analytics cookies does not affect access to any part of the website.
We implement appropriate technical and organizational measures to protect the data we hold:
No system is 100% secure. If you believe your account has been compromised, contact us immediately at security@vicallapp.com.
Vicall is a business-to-business service. Our products are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, contact us at privacy@vicallapp.com and we will delete it promptly.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. For material changes — such as new categories of data collection or new third-party processors — we will notify active account holders by email at least 30 days before the change takes effect.
Continued use of Vicall services after a policy update constitutes acceptance of the updated policy.
For privacy questions, data requests, or concerns:
Email: privacy@vicallapp.com
Security incidents: security@vicallapp.com
Press inquiries: press@vicallapp.com
We aim to respond to all privacy requests within 30 days. For urgent security incidents, we respond within 24 hours.